Sometimes when completing a Quiz (usually after you have already attempted it at least once and then retaken it), the results don’t save to the Course database, and you are not able to progress to the next Module/Lesson. This is the most common issue Delegates come up against – and the problem is almost always to do with your browser.
It’s caused by “browser caching”. Our courses are very dynamic, particularly with Quiz real-time updating of the database on completion, and sometimes your browser stores (“caches”) a copy of the Quiz page in your browser cache. Then when you try to retake the Quiz, on completion it loads the ‘cached’ page at the end of the Quiz.
This will cause the Quiz’ to not behave as it should as our system thinks you have not completed the Quiz successfully.
The solution is to either:
log out, clear your browser cache, and try logging back in again
try a Private/Incognito window (which will not have any caching)
or try a different browser e.g. Firefox (often the quickest)
This issue is not tied to any particular browser exclusively, although Chromium-based browsers (Chrome, Edge, Opera or Brave) seem to suffer from this problem more frequently.
If none of the above solutions don’t work, you can read further on the tab below – ‘Course doesn’t seem to work correctly’.
Or contact Support and we will check the Course is operating correctly – but note we cannot fix issues to do with your browser, and we do ask that you follow the above steps first before contacting us.
If you experience problems progressing through a Course, the chances are that changing to a different browser (particularly trying Firefox or Opera if you’re experiencing issues with Chrome or Edge), or doing some simple maintenance on your web browser will fix it.
- Sometimes closing the browser down completely and then re-starting it may solve the problem
- Or re-booting the PC
Note that our Lesson and Quiz pages may take longer to load than other pages. This is because unlike most website pages, these pages are not “cached” (a copy stored somewhere) – they are freshly loaded every time you visit. This is necessary to keep your progress through the Course up-to-date.
It may however still be advisable to clear the browser cache and/or cookies if you’re having problems.
Here’s a list of simple instructions on how to do that for the browsers we recommend.
NOTE: If this looks too technical for you, either seek local help or simply try another browser. We are unable to assist individuals with technical problems with their device.
- Click the menu button and choose Options
- Select the panel.
- In the Cookies and Site Data section, click Clear Data
- Remove the check mark in front of Cookies and Site Data.
- With Cached Web Content check marked, click the Clear button.
- Close the about:preferences page. Any changes you’ve made will automatically be saved
Chrome / Brave
- On your computer, open Chrome.
- At the top right, click the menu button (three vertical dots).
- Click More tools, then click Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to “Cookies and other site data” and “Cached images and files” check the boxes.
- Click Clear data.
- NOTE: Try just clearing the ‘Cached images and files’ first and see if that helps
- Open the Settings Menu. In the top right hand corner you’ll see three dots in a horizontal line. …
- Locate Clearing Browsing Data
- Choosing What to Clear
- Restart the Browser
Occasionally, particularly with Chromium-based browsers (Chrome, Edge, or Brave), the videos don’t always play. We recommend using Firefox as an alternative, or Opera.
There are a few reasons why your credit/debit card may be declined on our payment page. The most common reason is that the credit card number, CVV, or expiration date that was entered is incorrect.
Check your email for confirmation and you will be able to sign in using the Account username (or email address) and password you entered in the Checkout process. You should be taken to My Dashboard; alternatively go to the Course page and click on Syllabus tab, then click on Launch Pad – or whichever point you’ve reached.
No, as we do not store any of your credit card details. When you purchase a Course, you are connecting & paying through Stripe or PayPal, and they process your payment using the details you entered.
Once you have started a Course, there is no refund available.
A refund may be possible if you apply before commencing the Course in question. Contact us at support@slingpath to explain why you would like a refund.
You can reset your password on the login window using the email address you registered with (if you’ve forgotten your username). If that does not work, please contact firstname.lastname@example.org via the email address you supplied in the Checkout process (or in Registration if you enrolled via a Company Group).
If you can’t remember what email address you supplied, please supply us with as much information as you can remember and we will try and find your details. We will then email them to the email address on record.
Go to My Dashboard and you can amend your Email Address or Password. You cannot change your Name or Username under any circumstances.
Yes, you can access invoices through My Dashboard.
A Course remains available for one year after enrolment, no matter when you complete the Course.